Maintenance & Care Guide

    Keep your secondary glazing performing at its best with our simple maintenance tips. Proper care ensures maximum lifespan and continued acoustic and thermal performance.

    8 min readLast updated: December 2024

    Good News: Minimal Maintenance Required

    Secondary glazing is designed to be virtually maintenance-free. Unlike timber windows that need regular repainting, powder-coated aluminium frames require only occasional cleaning to stay looking their best.

    Cleaning the Glass

    ✓ Do

    • • Use a soft, lint-free cloth or microfibre
    • • Use warm water with mild washing-up liquid
    • • Use a squeegee for streak-free finish
    • • Clean from top to bottom
    • • Clean both sides of secondary glazing panels

    ✗ Don't

    • • Use abrasive cleaners or scourers
    • • Use newspaper (can leave residue)
    • • Use ammonia-based cleaners on frames
    • • Clean in direct strong sunlight (causes streaks)
    • • Use pressure washers

    Cleaning Between the Panes

    The space between your original window and secondary glazing should stay clean due to the sealing, but occasional dust may accumulate.

    • For sliding panels: Slide to one side to access and clean the inner face of the original window
    • For hinged panels: Open fully for easy access to both surfaces
    • For lift-out panels: Remove the panel carefully (two-person job for large panels)

    Cleaning the Frames

    Powder-coated aluminium frames are extremely durable and resistant to corrosion. Regular cleaning will keep them looking new.

    Recommended Cleaning Method

    1. 1.Wipe frames with a damp soft cloth to remove loose dust
    2. 2.Mix warm water with a small amount of mild soap or washing-up liquid
    3. 3.Wipe down all frame surfaces with the solution
    4. 4.Rinse with clean water and dry with a soft cloth

    Avoid Harsh Chemicals

    Never use solvents, bleach, or abrasive cleaners on powder-coated frames as they can damage the finish. Avoid ammonia-based products.

    Maintaining Moving Parts

    Sliding Panels

    • Vacuum tracks: Remove dust and debris from sliding tracks regularly
    • Lubricate: Apply a light silicone spray to tracks once a year (not WD-40)
    • Check rollers: Ensure smooth operation - stiff movement may indicate worn rollers

    Hinged & Casement Panels

    • Lubricate hinges: Apply light oil to hinge points annually
    • Check locks: Ensure locks and stays engage properly
    • Adjust stays: Tighten if panels don't stay open at desired position

    Seals & Gaskets

    • Inspect regularly: Check seals around the perimeter for damage or gaps
    • Clean gently: Wipe seals with damp cloth - dirt can affect sealing
    • Replace if needed: Worn or damaged seals can be replaced without changing the whole unit

    Recommended Maintenance Schedule

    FrequencyTask
    MonthlyWipe down glass with damp cloth; quick visual check
    QuarterlyThorough clean of glass and frames; check seals; clean tracks
    AnnuallyLubricate all moving parts; deep clean between panes; inspect hardware
    Every 2-3 yearsProfessional service and inspection (optional but recommended)

    Common Issues & Solutions

    Condensation between panes

    Cause: Seal failure allowing moist air between panes
    Solution: Check seals for gaps. Minor condensation on cold days is normal; persistent condensation needs professional attention.

    Stiff or sticky sliding panels

    Cause: Dirt in tracks or worn rollers
    Solution: Clean tracks thoroughly and apply silicone lubricant. If problem persists, rollers may need replacement.

    Draughts around panel edges

    Cause: Worn brush seals or gaskets
    Solution: Inspect seals for wear. These can usually be replaced easily and inexpensively.

    Lock not engaging properly

    Cause: Misalignment or worn mechanism
    Solution: Check if frame has moved. Minor adjustments can often be made with a screwdriver. For persistent issues, contact us.

    When to Call the Professionals

    While most maintenance can be done yourself, some situations need professional attention:

    • Cracked or broken glass
    • Persistent condensation between panes
    • Frame damage or warping
    • Mechanism failure (locks, hinges, rollers)
    • Significant reduction in acoustic or thermal performance

    Related Resources

    Need Maintenance Support?

    Our team is here to help with repairs, replacements, and professional servicing.

    Sources & References
    AI-verified

    Authoritative sources supporting the information in this article.

    1. British Standards Institution (BSI) (2016). Windows and doors. Code of practice for the survey, installation, care and maintenance of windows and external glazed doorsets. BS 8213-4:2016.Open source

      This is the primary British Standard providing specific guidance on the maintenance and cleaning of windows, including glass and frames.

    2. Historic England (formerly English Heritage) (2016). Secondary Glazing: Timber and Metal Windows. Historic England Guidance Note.Open source

      Crucial for heritage properties; provides guidance on maintaining thermal and acoustic benefits while preserving original window fabric.

    3. Building Research Establishment (BRE) (1989). Sound insulation of windows and double glazing. BRE Information Paper IP 12/89.Open source

      Outlines how poor maintenance of seals and gaskets can lead to a significant decline in the acoustic performance of secondary glazing.

    4. Glass and Glazing Federation (GGF) (2021). Guidelines for the Use of Glass in Windows and Maintenance of Window Hardware. GGF Consumer Guidance.Open source

      A leading industry guide providing professional standards for the routine cleaning and lubrication of glazing hardware.

    5. Department for Levelling Up, Housing and Communities (2021). Conservation of fuel and power in existing dwellings. Building Regulations Approved Document L1B.Open source

      The regulatory basis for ensuring thermal efficiency is maintained through proper window upkeep in existing dwellings.